ITIL Foundation Certification

ITIL (The Information Technology Infrastructure Library) is a framework that helps in achieving the set deadlines for service delivery by improving efficiency. ITIL Foundation certification is designed for providing the knowledge of standardizing the processes of IT services such as selection, planning, delivery, and maintenance. With this certification, candidates can excel in their careers as ITSM professionals.

ITIL Foundation certification is globally recognized and highly demanded certification that not just helps individuals but is beneficial for IT enterprises too. With the ITIL Foundation course, candidates will learn to deliver quality services to IT-related enterprises with the latest updates to the ITIL framework. Since ITIL can be customized according to the needs of different organizations because of its scalability and flexibility, ITSM professionals prove to be valuable assets for the organization.  

In the ITIL Foundation course, candidates will learn the basic concepts, principles, features, and benefits of ITIL in delivering services to clients with improved efficiency. They will get to learn the scope of the ITIL framework, generic service management technologies, and its four dimensions, service value chain activities, etc. There is a great career scope for ITSM professionals after completing the ITIL Foundation certification. Become proficient in streamlining the processes and facilitating communications among the team members and stakeholders with ITIL Foundation certification.

Service Management

    1. Key concepts of creating value with services
    2. Key concepts of service relationships

 ITIL guiding principles 

    1. Nature, use and interaction of the guiding principles
    2. Focus on value 
    3. Start where you are 
    4. Progress iteratively with feedback
    5. Collaborate and promote visibility 
    6. Think and work holistically
    7. Keep it simple and practical
    8. Optimize and automate 

Four dimensions of service management

      1. Organizations and people
      2. Information and technology 
      3. Partners and suppliers
      4. Value streams and processes 

ITIL service value system

    1.  ITIL service value system
    2.  Interconnected nature of the service value chain
    3.  Purpose of each value chain activity

 15 ITIL practices

    1. Information security management 
    2. b) Relationship management
    3. Supplier management 
    4. IT asset management 
    5. Monitoring and event management 
    6. Release management 
    7. Service configuration management
    8. Deployment management
    9. Continual improvement
    10. Change enablement
    11. Incident management 
    12. Problem management 
    13. Service request management
    14. Service desk 
    15. Service level management
    16. ITIL terms

7  ITIL practices

    1. Continual improvement 
    2. Change enablement
    3. Incident management 
    4. Problem management 
    5. Service request management 
    6. Service desk 
    7. Service level management
  • Training provided by highly experienced and professionally certified instructors
  • Use of CPD(continuing professional development) tools to check professional development path
  • Online subscription to ITIL publications and templates for the maximum learning benefit
  • Course fee included in ITIL Foundation exam fee
  • Professional endorsement by providing a digital badge linked to your ITIL Foundation certificate.
  • 24*7 learning assistance and support 

There are no set eligibility rules to attend the ITIL Foundation certificate training. However, anyone who is interested to understand the ITIL framework and how it can be used in service management can attend this course. It is ideal for:

  • IT professionals
  • Business process owners
  • Business managers
  • Project managers
  • Aspiring ITSM managers
  • Professionals working in other fields in IT such as digital, development, product and services
  • ITIL certified professionals willing to switch to the new version v4

SimpliAxis aims to provide the quality learning experience to the candidates through professional courses and certifications. It does not just enhance the knowledge but also provides the skills to apply the concepts learned during the interactive sessions in real life. After completing the training from SimpliAxis, candidates will become professionally qualified to jump start or enhance their careers in multiple industries. Some of the reasons why you should choose SimpliAxis are:

  • Training provided by industry experts with more than 10+ years of experience
  • Get the insights of the ITIL concepts in a simplified manner
  • Online training backed by sample papers and mock tests for better retention of the subject
  • Get best learning experience with real-life experiences and test case scenarios
  • All your doubts and queries handled by professionally certified trainers
  • We ensure all the candidates clear the certification exam with good scores



Our Trainers provide complete freedom to the students, to explore the subject and learn based on real-time examples. Our trainers help the candidates in completing their projects. Candidates are free to ask any questions at any time.

  • More than 15+ Years of Experience.
  • Trained more than 5000+students .
  • Experience in Training Global Students.
  • Strong Theoretical & Practical Knowledge.
  • Certified Professionals with High Grade.
  • Expert level Subject Knowledge and fully up-to-date on real-world industry applications.
  • Trainers have Experienced on multiple real-time projects in their Industries.
  • Step 1: Register for ITIL Foundation Course from an ATO(Accredited Training Organization) 
  • Step 2: Attend the ITIL Foundation Certification Training
  • Step 3:  Schedule the exam based on availability
  • Step 4:  If you are studying privately, schedule your exam through PeopleCert
  • Step 5:  Take the exam and clear it with a minimum of 65%. 
  • Step 6:  Get the ITIL Foundation certification

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