1.1 The Basics of Six Sigma
- Meanings of Six Sigma
- General History of Six Sigma & Continuous Improvement
- Deliverables of a Lean Six Sigma Project
- The Problem Solving Strategy Y = f(x)
- Voice of the Customer, Business and Employee
- Six Sigma Roles & Responsibilities
1.2 The Fundamentals of Six Sigma
- Defining a Process
- Critical to Quality Characteristics (CTQ’s)
- Cost of Poor Quality (COPQ)
- Pareto Analysis (80:20 rule)
- Basic Six Sigma Metrics
1.3 Selecting Lean Six Sigma Projects
- Building a Business Case & Project Charter
- Developing Project Metrics
- Financial Evaluation & Benefits Capture
1.4 The Lean Enterprise
- Understanding Lean
- The History of Lean
- Lean & Six Sigma
- The Seven Elements of Waste
- 5S- Straighten, Shine, Standardize, Self-Discipline, Sort
2.1 Process Definition
- Cause & Effect / Fishbone Diagrams
- Process Mapping, SIPOC, Value Stream Map
- X-Y Diagram
- Failure Modes & Effects Analysis (FMEA)
2.2 Six Sigma Statistics
- Basic Statistics
- Descriptive Statistics
- Normal Distributions & Normality
- Graphical Analysis
2.3 Measurement System Analysis
- Precision & Accuracy
- Bias, Linearity & Stability
- Gage Repeatability & Reproducibility
- Variable & Attribute MSA
2.4 Process Capability
- Capability Analysis
- Concept of Stability
- Attribute & Discrete Capability
- Monitoring Techniques
3.1. Lean Controls
- Control Methods for 5S
- Kanban
- Poka-Yoke (Mistake Proofing)
3.2. Six Sigma Control Plans
- Cost Benefit Analysis
- Elements of the Control Plan
- Elements of the Response Plan