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ITIL 4 Best Practices

ITIL 4 Best Practices

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ITIL 4 has gone mainstream since its release. It provides up-to-date ITIL principles and frameworks, assisting companies in keeping abreast with the newest innovations in IT operations, software development, and service management. ITIL 4 practices stress the integration of various models and techniques with their service management operational methodologies in order to effectively and efficiently satisfy business demands.

ITIL V3 defined 26 ITIL processes that span over the 5 phases of the service lifecycle. ITIL 4 has, meanwhile, responded to the evolving landscape and has proposed 34 ITIL 4 practices. These strategies are centered on providing excellent service delivery throughout the value chain. The ITIL management practices are collections of organizational resources meant to execute work or achieve a goal. Although ITIL V3 procedures were solely concerned with managing IT services, ITIL 4 management practices have broadened their scope to cover issues such as technology, data management, and culture. Previously, a process-dominant mindset was essential to ITIL. Under ITIL best practices framework, IT professionals may encourage a new way of working that reflects the complex and multicultural character of enterprises and their data systems.

ITIL best practices are classified into three categories:
 

  • General management practices: Techniques that apply across the company to ensure the development of the company and the services offered.
     

  • Practices in service management: ITIL 4 service management practices apply to specific services being created, deployed, provided, and maintained in an organization.
     

  • Technical management practices: Techniques taken from the fields of technology management for the objectives of service management


ITIL Best Practices in General Management
 

  • Architecture Management: This practice gives a description of the various aspects of an enterprise and how they are interconnected. It shows how these parts interact with each other, allowing the organization to fulfill its present and future goals in an effective and efficient manner. Architecture Management offers businesses the ideas, protocols, and tools they need to handle various changes in a systematic and agile manner.
     

  • Continual Improvement: This practice emphasizes aligning enterprise practices and services in contrast to the evolving business needs. It strives to help the continuing identification and enhancement of services, service components, and other factors that are important in efficient and successful service and product management.
     

  • Management of Information Security: This approach, as the name implies, is concerned with the security of a firm's information and data. An organization would need to comprehend the dangers to data confidentiality, reliability, and accessibility in order to do so. It also has to concentrate on how to mitigate these dangers. Other areas of information security addressed include verification and non-repudiation.
     

  • Management of Knowledge: As the name implies, this discipline focuses on preserving and developing an organization's accessible, efficient, and effective use of knowledge and information.
     

  • Measuring and Reporting: By decreasing the ambiguity involved, this method promotes efficient decision-making as well as continuous development. It suggests gathering important information for multiple managed objects and assessing this data appropriately for the particular contexts.
     

  • Management of Organizational Change: The goal of this practice is to guarantee that organizational changes are executed easily and effectively. It assists companies in properly managing the human components of change in order to reap long-term advantages.
     

  • Portfolio Administration: The objective of this approach is to ensure that the organization has the correct mix of programs, projects, goods, and services in place to assist it to accomplish its objectives and implement solutions within the restrictions of established resource availability and limitations.
     

  • Management of Projects: An organization may use this strategy to guarantee that all of its initiatives are finished effectively. To do this, companies must plan, assign, monitor, and keep control over all parts of their initiatives.
     

  • Relationship Administration: This technique creates and fosters the organization's relationship with its stakeholders at all stages. It recognizes, analyses, regulates, and constantly optimizes the organization's interaction with its stakeholders.
     

  • Management of Risks: Using this method, a company may efficiently understand and manage risks. It contributes to the organization's long-term viability and the creation of value for its consumers.
     

  • Financial Management of Services: This practice contributes to the organization's service management plans and initiatives. It guarantees that financial resources are used effectively and efficiently.
     

  • Management of Strategy: An organization can use this method to identify desired objectives, action plans, and assign resources to accomplish them. It sets the future's objectives and priorities.
     

  • Management of Suppliers: To guarantee the efficient production and distribution of goods and services, every firm must supervise its suppliers and their competence. This strategy necessitates better collaboration with suppliers, the identification of possibilities, and the reduction of risks.
     

  •  Management of Workforce Talent: An organization needs the appropriate person with the correct abilities in the right jobs for it to prosper. This technique assists the business is concentrating on successful planning, hiring, onboarding, development and learning, performance assessment, and long-term planning.
     

ITIL Service Management Best Practices
 

  • Management of Availability: This approach guarantees that services are supplied at the agreed-upon availability levels in order to fulfill the expectations of users.
     

  • Analyses of Business: An organization can use this method to assess its company or any of its components. It assists the company in establishing business requirements and meeting potential solutions. Using this method, a company may fix particular business difficulties or focus on smoothing out any factor that would aid in the production of more value in the firm.
     

  • Management of Capacity and Performance: This approach assists companies in ensuring that their services meet the desired and agreed-upon performance requirements. This technique emphasizes addressing present and future demand while being cost-effective.
     

  • Enablement of Change: This approach assists businesses in ensuring adequate risk analysis, change approval, and proper management of change schedules. It aids in increasing the number of IT improvements that are effectively deployed.
     

  • Management of Incidents: This practice's goal is to reduce and mitigate the adverse impact of incidents that occur within the company. It aids with the restoration of normal service operations as quickly as feasible following an event.
     

  • Management of IT Assets: This approach seeks to assist businesses in properly managing the whole lifespan of all IT assets. It focuses on value maximization, cost control, risk assessment, proper decision formulation, asset retirement, and asset reuse management. It also stresses the organization's regulatory and compliance obligations.
     

  • Event Management and Monitoring: An organization might use this method to work on systematically assessing services and their elements. It also aids in the recording and reporting of occurrences. Identifying and prioritizing business processes, services, infrastructure, and information security events is part of this technique. It also determines the responses to these occurrences.
     

  • Problem Management: This approach assists organizations in reducing the effect and chance of an event occurring. It must detect real and possible issues, manage acceptable workarounds, and recognize known mistakes to do this.
     

  • Management of Releases: The goal of this approach is to make new and altered services and capabilities available to users in order for them to be used.
     

  • Management of the Service Catalog: An organization may provide a central repository of continuous updates for all of its services by utilizing service catalog management. The approach guarantees that all-important audiences have access to the appropriate information at all times.
     

  • Management of Service Configuration: This approach guarantees that accurate and trustworthy information regarding the setup of an organization's services is available. It also validates that information about application components that support these services is available.
     

  • Management of Service Continuity: During a disaster, this method assures the accessibility and performance of a service at a suitable level. It involves establishing organizational resilience by taking into account all areas, such as providing appropriate responses to defend the shareholders ’ interests, sustaining brand image, and so on.
     

  • Design of a Service: This technique tries to assist companies in developing goods and services that are suitable for use and align with the established goals. In its present environment, the company should be able to effectively supply these services. The approach is focused on organizing, managing people, suppliers, and partners, managing communication and information, and utilizing technology wisely.
     

  • The Service Desk: An organization can record the requirement for incident resolution and service requests using this method.
     

  • Management of Service Levels: The goal of this technique is to establish business-based service performance objectives. It guarantees that service delivery is examined, controlled, and managed in accordance with the objectives.
     

  • Management of Service Requests: This method successfully and in a user-friendly way manages pre-defined, consumer initiated service issues.
     

  • Validation and testing of services: This technique ensures that new or modified goods and services satisfy the specified standards. It necessitates the establishment of quantitative performance and quality metrics. It is also necessary to develop adequate testing standards.
     

ITIL Technical Management Best Practices
 

  • Management of Deployment: An organisation can use deployment management strategies to seamlessly move new or altered equipment, software, documents, processes, and so on from operation to a live setting or alternative environments for experimentation or testing.
     

  • Management of Infrastructure and Platform: An company may use platform management and infrastructure to control all of its infrastructure and systems, allowing for efficient evaluation of technologies deployed within as well as by different suppliers.
     

  • Management and Development of Software: Organizations may ensure that their programs meet the demands of various stakeholders in terms of functionality, dependability, ease of maintenance, conformity, and traceability by using software development and management processes. 

 

Simpliaxis is one of the leading professional certification training providers in the world offering courses related to IT service management (ITSM). We offer ITIL 4 Foundation Certification Training  to both individuals and corporate groups through instructor-led classroom and online virtual sessions.

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