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ITIL foundation certification Benefits

ITIL foundation certification Benefits

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ITIL is a worldwide recognised set of certifications that focuses on teaching widely used terms, processes, and concepts that help the individual improve the organisation's growth. As markets become more competitive every day in almost all business sectors, implementing ITIL becomes inevitable for the survival and flourishing of the market. As new businesses emerge, it becomes essential for the current ones to stay updated and deliver the best practices in the information technology industry to stay on top of their business.

Before knowing the benefits of ITIL certification, you must first know what ITIL and what does the ITIL course offers.

What is ITIL?

The Information Technology Infrastructure Library is a set of instructions in library volumes describing the best practices for delivering IT services. Throughout history, ITIL has gone through many revisions, and currently, it consists of five books that cover the stages and processes of the five IT service lifecycles. ITIL provides an overview of the total cost of ownership so that the company can decrease the expenses associated with IT investments. Using ITIL, the organisation gets guidance and structure, which reduces the chances of piling up unscheduled work and de-railing current activities and tasks. Also, employees can take up new tasks without any hassle as ITIL provides a broad focus to the process and is flexible.

ITIL Foundation Certification

The ITIL foundation certification teaches individuals about the key concepts, elements, and terminologies found in ITIL. AXELOS formed a joint venture and collaborated to provide the ITIL 4 foundation-level certification, structured to educate candidates about IT service management using an end-to-end operating model for creating, continuously improving, and delivering tech-enabled services and products.

The candidates will learn the following concepts in the certification:

  • A proper and ideal way of co-creation of value by including customers and other stakeholders and building products and services according to their needs.
  • The guiding principles of ITIL 
  • The primary concepts of DevOps, Lean, and Agile and how these help in providing values to the business
  • Service management and its four dimensions
  • The methods in which the current ITIL processes would maintain the value and importance of ITIL 4, are described in the foundation books.
  • They also learn to expand to integrate to different areas of service management and IT.

Which professional would benefit from this course?

  • Professionals who need a basic understanding of how the ITIL framework works
  • Employees who are interested in understanding how ITIL can increase the efficiency of IT service management.
  • Professionals whose job description includes working with ITIL as the company has adopted the framework.
  • However, anyone interested in IT service management can join the ITIL foundation certification as it has no prerequisites.

Also, check:ITIL Process Standards

ITIL Foundation course training

ITIL training begins with classroom training which lasts for two and half days where the training provider may take the exam at the end of the training. (this varies depending on the training provider). Another option of distance learning is also available, which is provided by AXELOS’ Accredited Training Organizations which may set their rates for the course. There are no prerequisites required for the ITIL foundation certification, hence, anyone who is interested in IT service management can take up the course.

The exam format for the ITIL foundation course is as follows:

  • It is a closed-book examination that consists of multiple-choice questions.
  •  There are a total of 40 questions asked
  •  The duration of the exam is 60 minutes
  • The candidate needs to answer 26 questions out of 40 correctly (65%) to pass the exam.

Also, Check:  ITIL Foundation Exam

What to do after passing the exam?

The candidate gets the ITIL foundation certificate mailed along with a one-year subscription to My ITIL, an online platform containing the latest resources and content. This content helps the person apply the concepts learned during the training to the workplace and enhances the skills and knowledge of the candidate. The candidate can make future innovations in IT service management when they use these resources to their maximum potential. The online subscription gives candidates access to:

  • CPD tools help individuals map out a professional development path
  • Professional endorsement is provided through the digital badge that reads you hold an ITIL Foundation certificate
  • Exclusive white papers
  • Many templates and publications progressing in the ITIL journey can be accessed.

ITIL Foundation Certification Benefits

Now the main question arises, whether doing an ITIL certification and what would be worth it. We must understand that ITIL is a globally recognised certification course that is considered best in terms of teaching management practices in the information technology industry. The certification helps the individual know the key concepts, processes, and terms to make their company survive the competition in the market. Many top organisations consider the ITIL certification as a mark of the candidate knowing to handle IT service management operations. However, before you join the ITIL foundation course, learn about all its benefits to be confident in taking it.

1. Globally recognised certification

The ITIL certification is globally recognised, which implies that your qualification will be accepted by companies across the globe. It sets a gold standard for your skills and service management capabilities, which are sought by leading service providers who want to join their companies. Hence, the certification boosts your company to an international level.

2. Becoming familiar with the standard language

The ITIL is the standard language for processing IT services hence, the candidate could learn advanced service management processes and use them globally.

3. Improving initiatives using a smart approach

The ITIL course provides skills and knowledge that help candidates identify their potential and improve their initiatives to demonstrate their skills and values.

4. Proactive culture could be introduced

Customer satisfaction is one of the main motives of ITIL training; hence, the candidates develop innovative ideas to satisfy customers’ expectations and experiences. The service delivery quality could be drastically improved by using the ITIL framework, and hence, a proactive culture could be developed.

5. Capabilities can be refined and confidence is improved

The ITIL certification increases the candidate's capability to deliver valuable products, increasing service delivery quality. Organizations always look for confident and capable service management experts who can compete with rivals and produce effective results. Hence, the certification can induce confidence in service managers and improve their capabilities to address challenges in particular areas.

6. You become a primary contributor to the company’s growth

The ITIL certification enhances the employee's competence, capability, and productivity. This makes the individual a key contributor to the organisation's growth as they also build better connections within the company. The professional knows how to minimise the use of resources and make the process cost-efficient by maximising the available resources. This makes the organisation attain sustainable growth as the whole process aims to get better ROI by also considering the risk factors that may be associated.

7. Career Growth

The certification enhances the salary and incentives of the person as it is a globally recognized certification. Many project experts have accepted that their salaries were hiked up to 15% after completing the ITIL certification course. Also, the foundation course is a stepping stone to get a higher advanced ITIL course which would increase the salary and the reputation of the professional in the organization.

Other benefits include:

  • The candidates would know about as professionally valued and systematic process to practice IT operations
  • The individual can identify, plan, and support IT services in an organization, which enhances the business's effectiveness, efficiency, and productivity. 
  • Professionals can identify and focus on the activities that are of the highest value and that can help the organization.
  • The person gets the skills and knowledge to focus on the customer’s user experience rather than spending more time on the technical issues.
  • The person can reflect on how they used to work and introduce the practices of ITIL to see the differences in work efficiency.

How does the business benefit ITIL professionals?

  • A standard approach can be used to solve problems related to service delivery, enhancing customer satisfaction.
  • Effective communication can be promoted among IT professionals
  • Improved delivery of third-party services
  • IT costs and assets can be viewed clearly.
  • Better business outcomes are achieved
  • Redundant works can be eliminated to improve the utilisation of resources
  • Business risk and service disruption or failure can be handled in a simple manner
  • Performance indicators are used to maintain the benchmarking and direction of each professional.


The ITIL is a course that is recognised across the world. This indicates that the course holds a certain amount of importance in one’s CV and would help them to grow in their career. If you are an individual who is interested in IT service management and would like to know more about it, the course certainly suits you. The ITIL Foundation course does not require any prerequisites and hence any individual who wants to boost their career can start by taking up this course. We have seen the various benefits of the course, such as inducing confidence and gaining knowledge and skills about various tools and techniques to enhance IT operations. This course could be considered as a start to a journey of IT service management where you can see yourself efficiently handling all the business operations and becoming a key contributor to the company's growth.

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