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SERVICEITIL 4® Foundation Certification Training
SERVICE ITIL 4® Foundation Certification Training in Australia

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ITIL Foundation Certification Training

ITIL® 4 Foundation Certification Training in Australia

Most Comprehensive ITIL 4 Foundation Certification Course for Guaranteed Career Success

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  • Learn ITIL Foundational concepts in 16 hrs of live, expert-led online training
  • Boost your ITSM career with globally trusted ITIL certification
  • Access eBooks and official PeopleCert learning materials
  • Enjoy unlimited practice tests + exam fee included
  • Prepare confidently to clear your ITIL exam on the 1st attempt

Read more...
Refer & Earn

Accredited by

ITIL Accreditation logo 1ITIL Accreditation logo 2
SERVICE ITIL 4® Foundation Certification Training in Australia

PeopleCert Accredited Training Organisation

Refer & Earn

ITIL Foundation Certification Training

5.0

5K+ Enrolled

ITIL® 4 Foundation Certification Training in Australia

Most Comprehensive ITIL 4 Foundation Certification Course for Guaranteed Career Success

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  • Learn ITIL Foundational concepts in 16 hrs of live, expert-led online training
  • Boost your ITSM career with globally trusted ITIL certification
  • Access eBooks and official PeopleCert learning materials
  • Enjoy unlimited practice tests + exam fee included
  • Prepare confidently to clear your ITIL exam on the 1st attempt

Read more...

Accredited by

ITIL Accreditation logo 1ITIL Accreditation logo 2
Download Brochure
View Schedules
View Schedules

    • Learn ITIL Foundational concepts in 16 hrs of live, expert-led online training
    • Boost your ITSM career with globally trusted ITIL certification
    • Access eBooks and official PeopleCert learning materials
    • Enjoy unlimited practice tests + exam fee included
    • Prepare confidently to clear your ITIL exam on the 1st attempt

    Read more...
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Course Overview

ITIL Foundation Certification Course Overview in Australia

ITIL Foundation Certification in Australia equips IT professionals with the expertise to design, deliver, and manage IT services using globally recognized best practices. This certification strengthens your ability to maintain services efficiently, ensure alignment with business goals, and drive continuous improvement. The ITIL® 4 training provides comprehensive knowledge of the ITIL service lifecycle, enhancing operational efficiency, reducing service disruptions, and elevating overall customer satisfaction.

What is ITIL Certification?

ITIL certification is an entry-level certification designed to introduce professionals to the core principles of IT Service Management using the ITIL framework. It helps learners understand value delivery, essential ITIL practices, and modern service management concepts. Gain an idea on complementary approaches such as Agile and DevOps, enabling professionals to enhance IT performance, maintain processes, and support better business outcomes.

What’s Included in Our ITIL 4 Foundation Certification Training in Australia?

Simpliaxis ITIL certification course in Australia is designed to help you learn IT service management concepts and confidently clear your certification exam.

  • 16 hours of live instructor-led training with certified ITIL experts
  • Official PeopleCert-accredited study material and downloadable course resources
  • Exam-focused guidance with practice questions and mock tests
  • Real-world case studies and hands-on exercises to build practical IT service management skills
  • Post-training support & doubt-clearing sessions to ensure complete readiness
  • Globally recognized training completion certificate and guidance to schedule your ITIL exam

What Are the Skills Covered in the ITIL 4 Foundation Course in Australia?

The ITIL Certification Course in Australia provides a comprehensive understanding of modern IT Service Management, equipping professionals with the knowledge and tools needed to design, deliver, and improve high-value IT services. Below are the key skills and areas covered in this training:

  • ITIL 4 guiding principles
  • Four dimensions of service management
  • ITIL Service Value System (SVS)
  • ITIL Service Value Chain (SVC)
  • Key ITIL management practices
  • Incident Management basics
  • Change Enablement basics
  • Problem Management basics
  • Service Desk fundamentals

What Are the Modes of ITIL 4 Foundation Certification Course Training in Australia?

 ITIL certification training in Australia is available in two learning modes:

  1. Instructor-led virtual sessions with real-time interaction, practical exercises, and exam preparation.

  2. Customized ITIL programs for teams, delivered online or at your workplace to meet organizational goals and skill needs.

ITIL 4 Foundation Training Highlights

What are the Key Highlights of the ITIL 4 Foundation Course in Australia?

The ITIL 4 Certification equips learners with a clear and practical understanding of modern IT service management practices built on globally recognised standards. It is designed for professionals who want to strengthen their grasp of the ITIL framework, enhance the quality of IT service delivery, and advance their career in the ITSM field. Below are the key highlights of the ITIL 4 Foundation Course:

16-Hours of Live Instructor-Led Sessions

Earn 16 CPDs on Course Completion

Get an Online Subscription to ITIL Publications

Exam fees are included in the Training cost

Earn an eBook and PeopleCert Training Material

Practice Mock Tests & Assessment for the exam

24/7 Simpliaxis support & assistance

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Career upliftment

How to Boost Your Career with an ITIL 4 Foundation Certification Course Online in Australia?

What are the Learning Outcomes with the ITIL 4 Foundation Certification in Australia?

  • Understand how modern IT service management works, including value creation, service relationships, and digital-age service delivery.
  • Apply ITIL 4 guiding principles to make smarter, customer-focused decisions that improve IT services and workflows.
  • Interpret and use the ITIL Service Value System (SVS) to design, operate, and enhance end-to-end service delivery.
  • Gain practical knowledge of core ITIL practices such as Incident, Problem, Change Enablement, and Service Request Management.
  • Collaborate effectively across teams using a shared ITIL 4 vocabulary and framework, enabling better communication, efficiency, and continual improvement.

Unsure about your prep?

ITIL 4 Foundation Practice Test

  • Immediate Results
  • Sample Papers
  • Time-Limited
  • Comprehensive Explanation
  • Previous Exams

Benefits focused on Individuals and corporate

What Are the Benefits of Getting ITIL 4 Certification Course Training in Australia?

Individuals Benefits
    • Globally Recognised Credential: Professionals gain a certification that is valued worldwide, opening doors to IT service management roles across industries.
    • Strong Foundation in ITSM Concepts: Learners develop a clear understanding of ITIL practices, giving them the confidence to contribute effectively in service-driven environments.
    • Improved Career Opportunities & Earning Potential: ITIL-certified professionals are in demand and often considered for senior ITSM, support, and operations roles, boosting career growth.
    • Ability to Work More Efficiently & Strategically: Individuals learn frameworks for prioritising tasks, improving workflows, and delivering services that align with business objectives.
    • Increased Confidence in Handling IT Processes: ITIL Certification equips learners to manage incidents, changes, and service improvements with a structured, recognised approach.
Corporate Benefits
    • Improved Service Quality: Organizations can deliver more reliable, predictable, and customer-focused IT services by applying ITIL 4 practices across teams.
    • Enhanced Efficiency & Reduced Costs: ITIL 4 streamlines processes, eliminates waste, and helps organisations optimise resource utilisation, reducing operational overhead.
    • Stronger Alignment Between IT & Business Goals: IT teams can better support strategic objectives by using ITIL 4 principles to align services with business outcomes.
    • Faster Issue Resolution & Better Incident Management: With structured service management practices, teams respond to issues quicker, reduce downtime, and improve overall service availability.
    • Better Change Management & Risk Reduction: ITIL 4 helps organisations manage changes smoothly, minimise disruptions, and strengthen governance through well-defined processes.
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Common attendees

Who usually attend ITIL 4 Foundation Training

ITIL Certification Training is ideal for anyone, especially for the professionals who want to make progress in their understanding of modern IT service management practices and increase their ability to deliver smooth digital services.

  • IT Managers

  • IT Practitioners

  • IT Project Managers

  • IT Professionals

  • Business Process Owner

  • IT Support Staff

  • Business Managers

  • BUSINESS Analyst

  • Anyone Searching for Higher-level ITIL Certifications

  • Professionals Transitioning from ITIL® 3 to ITIL® 4

Prerequisites for ITIL 4 Foundation certification training

What Are the Prerequisites for ITIL® 4 Foundation Certification in Australia?

  • No Particular prerequisites or prior qualifications required
  • Suitable for beginners and experienced professionals alike
  • Basic understanding of IT terminology is beneficial

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Exam Format

What is the ITIL 4 Foundation Certification Course exam Pattern in Australia? star icon

  • Exam Type : Multiple choice questions
  • No of Questions : 40 questions
  • Exam Duration : 60 minutes
  • Passing Score : 65% (26/40 marks required)
  • Type : Closed book
  • Cost : Ranges from USD 995-1699 (included with training fee)

Simpliaxis path to achieve ITIL® 4 Foundation Certification training in Australia

ITIL Certification Process
1

Complete the Training:

Enroll in an accredited online ITIL 4 Foundation training program in Australia. The course provides structured guidance, real-world examples, and expert-led instruction to help you understand core ITSM principles

2

Gain Knowledge:

Explore ITIL concepts like Service Value System, guiding principles, four service management dimensions, and key ITIL practices. Strengthen your understanding through assessments, case studies, and practice exercises to

3

Attend the Exam:

Schedule and take the ITIL exam. The test includes multiple-choice questions designed to assess your grasp of ITIL concepts. Completing mock exams beforehand increases confidence and boosts your chances of passing on th

4

Get Certification:

After successfully passing the exam, you will receive the globally recognised ITIL 4 Foundation certification. This credential validates your understanding of ITSM principles and enhances your professional profile, un

Get the ITIL 4 Foundation Certification

ITIL Foundation Certificate

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Curriculum

Course Curriculum

ITIL® 4 Foundation Certification Training in Australia

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  • About ITIL 4
  • Components of theITIL 4 Framework
  • Benefits of ITIL

  • Service and Service Management
  • Components of Service Value
  • Determine the Value of a Service or Product
  • Stakeholders and Value Creation
  • Products,Services, and Service Offerings
  • Service Relationship

  • Nature, Use, and Interaction of the Guiding Principles
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep it Simple and Practical
  • Optimize and Automate

  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes

  • ITIL Service Value System
  • InterconnectedNature of the Service Value Chain
  • Purpose of Each Value Chain Activity

  • Information Security Management
  • RelationshipManagement
  • Supplier Management
  • IT Asset Management
  • Monitoring andEvent Management
  • Release Management
  • Service Configuration Management
  • Deployment Management
  • Continual Improvement
  • ChangeEnablement
  • IncidentManagement
  • ProblemManagement
  • ServiceRequest Management
  • ServiceDesk
  • ServiceLevel Management
  • ITIL Terms
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What you will learn in this ITIL 4 Foundation workshop

What Are the Learning Objectives of the ITIL 4 Foundation Certification in Australia?

Understand Key ITSM Concepts and Terminology:

Gain a solid understanding of essential IT service management terms, foundational principles, and how modern digital services create value for customers and organisations.

Learn the Structure of the ITIL Service Value System (SVS):

Understand how the SVS integrates guiding principles, governance, practices, and value streams to support end-to-end service delivery.

Explore the Four Dimensions of Service Management:

Learn how People, Processes, Technology, and Partners work together to create effective and holistic service management environments.

Apply ITIL 4 Guiding Principles in Real Scenarios:

Develop the ability to apply principles like Focus on Value, Start Where You Are, and Keep It Simple to improve decision-making and service outcomes.

Gain Familiarity with Core ITIL Management Practices:

Get introduced to essential practices such as Incident Management, Change Enablement, Problem Management, Service Request Management, and Continual Improvement.

Understand How Value Streams Support Service Delivery:

Learn how ITIL 4 value streams enable consistent, efficient, and customer-focused IT service operations within organisations.

Build a Foundation for Advanced ITIL Certifications:

Acquire the essential knowledge required to progress toward higher-level courses like ITIL 4 Managing Professional and Strategic Leader.

Prepare Effectively for the ITIL 4 Foundation Exam:

Develop the confidence and skills needed to attempt the certification exam through structured learning, practice questions, and scenario-based exercises.

  • 40+ Certification programs made an impact

     

  • Employee retention improved by 45%

  • Work satisfaction and capabilities improved by 30% on an average

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ITIL 4 Foundation Certification Course For Corporates

Why Corporates Opt Us

With learning targeted to your unique team environment, we at SimpliAxis help to resolve your specific issues and meet your specific needs with tailored training methods. We offer corporate training globally to keep Organizations up to date by building the knowledge gap required and make them strive in the competitive world with the right skills according to the industry needs.

  • Preferred by many MNC’s, Startups, and Organizations among all sectors.
  • Trusted by X clients and meet their training needs.
  • Skilled training experts and professionals around the world with good command of the subjects.
  • Delivering tailoring modules for your enterprises by highly qualified experts.
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ITIL 4 Foundation Course FAQs

FAQs on ITIL Foundation Certification Course in Australia?

An ITIL certificate validates your knowledge and understanding of IT service management best practices, confirming your ability to apply the ITIL framework to improve service delivery and business alignment in an organization.

Yes, ITIL certification is highly valued by employers worldwide as it demonstrates expertise in IT service management, helping individuals advance in their careers and enabling organizations to deliver better services efficiently.

ITIL training equips individuals with the knowledge to manage and improve IT services, ensuring they are aligned with business goals. It helps professionals apply structured service management practices within their organization.

 The five stages of the ITIL Service Lifecycle are:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

ITIL can seem challenging, especially for those new to service management, but the ITIL 4 Foundation course is designed to be beginner-friendly. With structured training, it’s manageable for anyone with basic IT knowledge.

ITIL and PMP are both valuable certifications but serve different purposes. ITIL focuses on IT service management, while PMP focuses on project management. The choice depends on your career path — ITIL for IT service management, PMP for project leadership.

Yes, the ITIL 4 Foundation certification is considered entry-level. It’s ideal for professionals new to IT service management or looking to formalize their understanding of ITIL practices.

Anyone with an interest in IT service management can pursue ITIL certification. There are no specific prerequisites for the ITIL 4 Foundation course, although some familiarity with IT operations or service management can be helpful.

Yes, ITIL remains a relevant framework for managing IT services. With the growing focus on digital transformation, cloud computing, and Agile practices, ITIL 4 offers modernized practices that align with current IT trends.

No, ITIL certification is not free. ITIL exam fees are included in the Training fees.
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The ITIL Foundation exam is designed to be accessible for professionals with basic knowledge of IT service management. While it requires understanding ITIL concepts and practices, with proper preparation and study, many find it manageable.

The ITIL Foundation exam assesses your understanding of IT service management practices based on the ITIL framework. It is a multiple-choice test that evaluates your knowledge of the key concepts, principles, and practices from ITIL 4 Foundation.

Yes, Candidates need not to pay anything extra. ITIL Foundation exam cost included in the Training cost.

The ITIL 4 Foundation certification exam lasts 60 minutes. It consists of 40 multiple-choice questions, and you need to score at least 65% (26 correct answers) to pass.

The ITIL Foundation exam contains multiple-choice questions designed to test your understanding of ITIL 4 concepts, processes, practices, and terminology. The questions focus on real-world scenarios, helping you apply the knowledge in practical situations.

To prepare for the ITIL Foundation exam, study the official ITIL 4 Foundation materials, take practice exams, attend live or online training courses, and review key concepts such as the Service Value System (SVS), guiding principles, and service management practices.

Yes, the ITIL Foundation exam is available online. You can take the exam remotely through an accredited exam provider. Make sure you meet the technical requirements and have a stable internet connection before scheduling your exam.

While training is not mandatory, it is highly recommended. Accredited training ensures you have a solid understanding of the ITIL 4 framework and increases your chances of passing the exam.

You typically receive your ITIL 4 Foundation exam results immediately after completing the test if taken online. For paper-based exams, it may take a few days for the results to be processed and sent.

Yes, you can retake the ITIL Foundation exam if you do not pass. You will need to pay for the exam again, but many exam providers offer discounted rates for retakes.

To pass the ITIL 4 Foundation exam, you must score at least 65%, which means answering 26 out of the 40 multiple-choice questions correctly.

The ITIL 4 Foundation certification is valid for 3 years. Once it expires you need to renew it.

No prior IT experience is required to take the ITIL 4 Foundation exam. The course is designed for beginners and those new to IT service management. However, some practical knowledge of IT services may be beneficial.

Yes, the official ITIL 4 Foundation book and study guides from accredited training providers are recommended. These resources cover all exam topics and provide practice questions to help you prepare effectively.

Once you pass the ITIL 4 Foundation exam, you will receive a globally recognised certificate. This certification is valuable for career growth in IT service management and demonstrates your understanding of ITIL best practices.
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  • Token or partial payments will become non-refundable after 15 days from the date of payment.
  • Any token or partial amount paid can be applied towards enrollment for any available sessions on our website within 6 months of the payment date.

While we accept payments in various currencies, we recommend using the currency from where you want to attend the course.

Payments can be made conveniently through our secure online payment portal on our website. We do not require visiting a physical location for payment.

Yes, we offer discounts and promotions for early payments or certain corporate Training. Keep an eye on our website or contact us to get exciting offers.

You have the flexibility to pay for the course either in full upfront or in installments, depending on your preference. To know more details about it contact us.

No, refund is not possible. You can reschedule your course. To know more about refunds, visit our Refund Policy.

Upon successful completion of payment, you will receive a confirmation email of your payment along with payment invoices.

No, there is no transaction processing fee.

We accept payments from VISA, Master, Maestro, AMEX, and Discover.

All types of payment methods are available. You can pay Online through Credit Cards, Debit Cards and Net Banking, Direct Bank Transfer/Wire Transfer/Wallet to our account and many more.Other payment options available are stripe, Splitit, PayPal for US & CA regions.
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No, you won't get your money back. But, as per your convenience, we can reschedule your training without any extra charges.

If you want to know more about the course you can connect us in mail hello@simpliaxis.com or you can call us.

English is the preferred language for training delivery. For corporate Training, any language other than English will have to be requested as a custom service. However, this will be subject to additional costs and the availability of a native language trainer. Please note that only official languages will be considered for this request.

Yes, we’ll be posting multiple schedules every week for all the courses. Based on your convenience, you can select the training schedule. Also, we’ve E-Learning programs for popular courses, you can enroll and watch the training modules whenever you want.

Select the course of your interest from the website and view all the upcoming workshop schedules. You can select your course from the website https://www.simpliaxis.com/

Yes, you can change the date, but you have to inform it 3-4 days before the Scheduled date.

Yes, you will receive a certificate after successful completion of the training course.

Choose the course of your interest, schedule it at your convenience from our upcoming schedule list, and register for the training by submitting your details. Proceed to make a payment and you will receive a confirmation email of your course enrolment. Or you can connect our career advisors to consult & choose your course.

At Simpliaxis we provide training for courses of all the in-demand technologies. One can choose a course from Project Management, Agile, IT, DevOps, Business, IT Service Management, Quality Management, etc based on their choice of interest. To know more, please visit https://www.simpliaxis.com/

We provide different modes of Training: virtual Online Training, Live Virtual Training, Corporate Training & also E-learning.

Yes, For every course, online Training is available.

Yes, we do provide corporate Training. We customize Training based on our clients' needs.

All our trainers are highly qualified and certified, having numerous years of experience in the training industry. You can choose your instructors for your course.

Yes, we do provide discounts on multiple courses. Please visit the schedules page to view the available discounts.

You can reach out to our experienced career counselor
or email us on support@simpliaxis.com
or contact any of our phone numbers
or you can chat with us anytime
or visit our contact us page https://www.simpliaxis.com/contact-us

Yes, course fees for all technologies are affordable. Along with that, we do provide discounts on various courses.

Simpliaxis offers personalized corporate training programs designed for enterprise teams seeking to refine their employees' skills in various job processes or roles, whether through in-person sessions or live virtual instruction. Led by our skilled and certified trainers, these certification programs not only elevate learning curves but also empower teams to effectively apply their newfound skills to meet industry benchmarks. With over 40 certification programs available, the impact is profound, evident in a remarkable 45% improvement in employee retention rates. On average, there's been a notable 30% enhancement in both work satisfaction and capabilities, showcasing the tangible benefits of our training initiatives.

To provide high-quality training and help our professional participants & clients to build a high-performing workforce.

It totally depends upon the course. Please check our website regularly for new offers and discounts throughout the year. You can also chat with one of our career consultants to see if any discounts are available.
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Find out why 1,000+ professionals love SimpliAxis

Why Choose ITIL® 4 Foundation Certification Course with Simpliaxis in Australia?

PeopleCert-Accredited Global Training Provider:

Simpliaxis is an officially accredited PeopleCert training partner, ensuring Australian learners receive globally recognised ITIL® 4 education that meets the highest quality and compliance standards.

Learn From Senior ITSM Experts with Practical Experience:

Our courses are delivered by certified ITIL professionals who have worked across major IT service environments, bringing real-world insights, best practices, and industry-relevant problem-solving techniques.

Interactive, Instructor-Led Online Training Sessions:

Experience 16 hours of immersive live training—featuring discussions, Q&A, hands-on exercises, and collaborative learning—designed to give you personalised guidance instead of passive, pre-recorded content.

Access to Official ITIL® Study Material & Exam Resources:

Get authorised learning materials, mock exams, high-quality practice questions, and revision tools that help you prepare confidently and pass the ITIL 4 Foundation exam on your first attempt.

Scenario-Based Learning for Real IT Challenges:

Our training uses real service incidents, business cases, and process simulations to help you understand how ITIL 4 principles apply in actual corporate environments across Australia.

Flexible Training Schedules for Working Professionals:

Choose from convenient weekday, weekend, and corporate batch options—ideal for professionals juggling work commitments and aiming to upskill without disrupting their routine.

Dedicated Support:

Simpliaxis provides ongoing learner support, including career guidance, interview tips, doubt-clearing sessions, and pathways for advanced ITIL certifications like ITIL 4 Managing Professional.

Trusted by Thousands of ITSM Professionals Worldwide:

Join a strong community of learners who have advanced their careers through Simpliaxis. Our proven training success and high learner satisfaction make us a preferred ITIL training provider in Australia.

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What Are Job Opportunities for ITIL 4 Foundation Certification in Australia?

With ITIL 4 Foundation certification, you can pursue roles like IT Service Manager, Service Desk Analyst, Incident Manager, Change Manager, and IT Support Analyst. The certification opens career opportunities in IT operations, service management, and customer-facing IT roles across industries in Australia.

What Certifications Are Required for the ITIL 4 Foundation Certification in Australia?

No prior certifications are required for the ITIL 4 Foundation course. It is designed for beginners and professionals in IT service management. However, gaining practical ITSM experience can help enhance your understanding of the course material and improve exam success.

What Is the Fee for the ITIL 4 Foundation Course in Australia?

The ITIL 4 Foundation course in Australia typically costs between AUD 600 -AUD 1,000, depending on the training format. Prices may vary for live instructor-led sessions, online courses, or corporate training options. Discounts and promotions are sometimes available.

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