ITIL 4® Foundation Certification Training

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Online ITIL Certification Course

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ITIL® 4 Foundation Certification Training in the USA

Gain official ITIL 4 certification with expert-led training and mock tests

Advance in ITSM with PeopleCert-accredited ITIL® training
Ace ITIL 4 Foundation Exam with Expert Guidance
All-in-One ITIL Package: Course, Exam Support & Practice Tests
Learn ITIL 4 Online from Anywhere | Exam Fee & eBook Included
Earn 22 PDUs | Get Certified in ITIL 4 from Official ATO Simpliaxis

Our Key to Exam and Career Success

Guaranteed to Run Workshops

Expert-Led Study Sessions

Networking Opportunities

Flexible Monthly Payment Plans

Real-World Case Studies

Hands-On Project Experience

Course overview Benefits Prerequisites Curriculum FAQs

Course Overview

ITIL Foundation Certification Course Overview

Start your journey into IT Service Management with Simpliaxis' ITIL® 4 Foundation Certification Training, a PeopleCert-accredited program bundled with exam voucher, official eBook, and expert-led instruction. Designed for both IT professionals and newcomers, this course helps you understand the ITIL® 4 framework, its Service Value System (SVS), and core principles that drive value, efficiency, and service excellence in modern IT environments.

Through a perfect blend of live virtual sessions, case studies, mock tests, and quizzes, you'll gain clarity on the seven guiding principles of ITIL®, the four dimensions of service management, and key ITIL practices. Our interactive and scenario-driven approach ensures real-world relevance while preparing you to pass the exam on your first attempt.

Whether you're aiming to improve IT delivery, streamline workflows, or grow your ITSM career, ITIL Foundation at Simpliaxis is your stepping stone to success. Learn from certified experts, backed by PeopleCert® and AXELOS, and join a global community of IT professionals driving business impact through service excellence.

ITIL 4 Foundation Training Highlights

ITIL Training - Key Highlights

16-Hours of Live Instructor-Led Sessions

Earn 16 CPDs on Course Completion

Get an online subscription to ITIL publications

Exam fees are included in the Training cost

Earn eBook, and PeopleCert Training Material

Practice Mock Tests & Assessment for the exam

24/7 Simpliaxis support & assistance

View Schedules Contact Course Advisor

Unsure about your prep?

ITIL 4 Foundation Practice Test

Immediate Results
Sample Papers
Time-Limited
Comprehensive Explanation
Previous Exams

Benefits focused on Individuals and corporate

Individual & Organizational Benefits

Individuals Benefits

Gain a globally recognized credential in IT Service Management (ITSM).
Improve efficiency in IT support, service delivery, and incident management.
Boost career prospects in roles like IT Support, Service Desk, and ITSM Consultant.
Build a strong foundation to pursue intermediate and advanced ITIL certifications.
Enhance your ability to align IT services with business needs.
Learn industry best practices to deliver high-quality IT services.
Increase confidence in managing risk, cost, and value in IT processes.
Improve communication and collaboration within IT teams.

Corporate Benefits

Enable standardization and optimization of IT service processes.
Improve service delivery, reduce downtime, and enhance end-user satisfaction.
Promote a value-driven culture in IT service management.
Align IT functions with strategic business goals and compliance standards.
Empower teams to identify and eliminate inefficiencies proactively.
Improve decision-making through a consistent framework and shared language.
Enhance resource utilization and return on IT investments (ROI).
Gain a competitive edge with ITIL-certified talent managing your services.
Partnering with Simpliaxis ensures PeopleCert-accredited training and measurable outcomes.

View Schedules

Common attendees

Who usually attend ITIL 4 Foundation Training

IT Managers
IT Practitioners
IT Project Managers
IT Professionals
Business Process Owner
IT Support Staff
Business Managers
Business Analyst
Anyone searching for higher-level ITIL certifications
Professionals transitioning from ITIL® 3 to ITIL® 4

Prerequisites for ITIL 4 Foundation certification training

Prerequisites and Eligibility

The ITIL® 4 Foundation Certification is ideal for professionals looking to build a strong foundation in IT service management (ITSM) and enhance their career in the digital service economy.

No prior experience or qualifications are required.
This course is open to:

IT professionals new to service management
Professionals seeking to validate their understanding of ITIL concepts
Business managers, project managers, and team leads interacting with IT services
Students or career changers aspiring to enter the IT industry

Ready for your next professional milestone?

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Steps to get ITIL 4 Foundation Certification

Enroll in Training:

Join the Simpliaxis instructor-led virtual course, designed to fit your schedule and provide comprehensive ITIL 4 training aligned with PeopleCert and AXELOS standards.

Prepare with Certified ITIL® Experts:

Access high-quality course materials, real-life case studies, quizzes, and expert guidance to understand key concepts for the exam.

Take the Exam:

Once fully prepared, take the official ITIL 4 Foundation exam.

Earn Certification:

Achieve your ITIL 4 Foundation certification by scoring at least 65% on the exam. Upon passing, receive a digital certificate from PeopleCert on behalf of AXELOS.

COURSE Curriculum

ITIL® 4 Foundation Certification Training in USA

Download Curriculum

About ITIL4
Components of ITIL 4 Framework
Benefits of ITIL

Service and Service Management
Components of Service Value
Determine the Value of a Service or Product
Stakeholders and Value Creation
Products, Services and Service Offering
Service Relationship

Nature, use and interaction of the guiding principles
Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes

ITIL service value system
Interconnected nature of the service value chain
Purpose of each value chain activity

Information security management
Relationship management
Supplier management
IT asset management
Monitoring and event management
Release management
Service configuration management
Deployment management
Continual improvement
Change enablement
Incident management
Problem management
Service request management
Service desk
Service level management
ITIL terms

Download Curriculum

Have more questions or need

personalized guidance?

Contact Learning Advisor

What you will learn in this ITIL 4 Foundation workshop

Learning Objectives

Master ITIL® 4 Fundamentals

Gain a solid understanding of the core principles, terminology, and structure of the ITIL® 4 framework.

Understand IT Service Management (ITSM) Processes

Explore essential ITSM practices and how they contribute to delivering consistent, value-driven IT services.

Align IT with Business Strategy

Learn how to align IT services with organizational goals to maximize customer satisfaction and operational efficiency.

Apply Industry Best Practices

Familiarize yourself with proven best practices for managing IT services, improving performance, and reducing service disruptions.

Explore the ITIL® Service Value System (SVS)

Understand how the Service Value Chain, guiding principles, and governance help create value through effective service management.

Identify Key ITIL® Roles and Responsibilities

Recognize critical roles within the ITIL ecosystem and their impact on service design, delivery, and continual improvement.

Navigate the ITIL Lifecycle Stages

Study the stages of the ITIL lifecycle and understand their role in driving service quality and continuous value delivery.

ITIL 4 Foundation Certification COURSE For Corporates

Why SimpliAxis Is The First Choice For Corporates?

Simpliaxis provides In person and live virtual instructor- led corporate training program customized for enterprise teams who wish to train their employees on specific aspects of their job processes or responsibilities. The corporate training by our expert certified trainers will enhance your learning curve and enable your teams to utilize their skills to meet the industry standards

The tool-based learning, guiding, tracking, and grading Customized curriculum as per the team's and company's needs.
Customized curriculum as per the team's and company's needs
A pool of consultants catering to the work experience across industries.
Flexibility in learning- Online, Offline, and Self paced learning
The global presence and can train the teams across the geographies.

Corporate Group enquiry

Our Customer words for us

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Meet the Team That's Invested in Your Success

Our ITIL 4® Foundation Certification Training Trainers

Instructors

View All Trainers

Aakash Srinivasan, CST
Certified Scrum Master (CSM®), Certified Scrum Product Owner (CSPO®)
4.8
Experience: 15+ Years
Aakash Srinivasan is an experienced Agile transformation leader and a co-founder of SimpliAxis Inc., an Agile training and coaching service company (www.simpliaxis.com) based in Seattle, Washington.
Michel Goldenberg, CST
Certified Scrum Master (CSM®), Advanced Certified Scrum Master (ACSM®)...
4.8
Experience: 21+ Years
Michel Started working with Agile in 2001 when he first used eXtreme Programming as a team member in a very complex project in Brazil, since that project Michel decided to focus his career in coaching and training in Agile. Some people like to call him a nomad because he is always working world wide and moving from country to country to always find the most challenging market so he can always improve in Agile by helping people learn and apply it. During his journey Michel became Certified Scrum Trainer (2009), a TAC member (2017) and Path to CSP educator (2019), and now his main focus is to deliver Certified Training under Scrum Alliance brand.
Raj Kasturi, CST
CSM
4.8
Experience: 28+ Years
Raj is an experienced Scrum Trainer, Scrum Master, Agile Coach helping organizations transition to Scrum
Abid Quereshi, CST
Certified Scrum Master (CSM®), Advanced Certified Scrum Master (ACSM®)...
4.8
Experience: 25+ Years
"Learn Scrum and Agile Software Development from an actual software developer. Abid has been developing real software products for over 26 years, from inception to design, coding, testing and maintaining legacy systems. Abid holds a Bachelor's degree in Education and a Bachelor's degree in Mechatronics Engineering. As a professional teacher and engineer you an count on an experience which is both immersive and relevant to todays workplace challenges."
Vivek Angiras, CST
Certified Scrum Master (CSM®), Certified Scrum Product Owner (CSPO®)...
4.8
Experience: 15+ Years
Vivek Angiras is an Agile coach and trainer. He is a Certified Scrum Trainer (CST) who started his career in scientific research more than a decade ago. Vivek is a co-founder of SimpliAxis Inc.
Bill Li
CSM, CSPO and A-CSM
4.8
Experience: 23+ Years
Bill Li, CST (Certified Scrum Trainer) and Agile Coach, based out in Shanghai & Vancouver, and active in China, Asia and Canada, Managing Principal of UPerform Consulting Group. With over 25 years of cross-functional experiences in IT and consulting sectors, Bill is among the pioneers who promoted Scrum and Agile since 2007 in Asia, and is active contributor and speaker at agile community, including major Scrum and Agile conferences. Bill enjoys developing people and organizations through high quality Scrum and Agile training, coaching and consulting services. His passion lies in helping clients’ product development organizations and teams to become more effective, having less waste and fewer impediments in their processes, less pressure, higher enjoyment, and producing better product and services, in an open, transparent, creative, and self-organized environment. Bill translated Agile Project Management with Scrum by Ken Schwaber into simplified Chinese and published it in 2007. He also co-translated Ken's next book on Scrum & Enterprise and Mike Cohn’s User Stories Applied, together with other 2 titles in Project Management area. Bill is MBA from Schulich School of Business, York University, and Bachelor of Engineering from South China University of Technology. He lives in Shanghai, China and seasonally in North Vancouver, BC, Canada.

Aakash Srinivasan, CST
Certified Scrum Master (CSM®), Certified Scrum Product Owner (CSPO®)
15+ Years of experience
Aakash Srinivasan is an experienced Agile transformation leader and a co-founder of SimpliAxis Inc., an Agile training and coaching service company (www.simpliaxis.com) based in Seattle, Washington.
Linkedin Profile
1/6
Michel Goldenberg, CST
Certified Scrum Master (CSM®), Advanced Certified Scrum Master (ACSM®)
21+ Years of experience
Michel Started working with Agile in 2001 when he first used eXtreme Programming as a team member in a very complex project in Brazil, since that project Michel decided to focus his career in coaching and training in Agile. Some people like to call him a nomad because he is always working world wide and moving from country to country to always find the most challenging market so he can always improve in Agile by helping people learn and apply it. During his journey Michel became Certified Scrum Trainer (2009), a TAC member (2017) and Path to CSP educator (2019), and now his main focus is to deliver Certified Training under Scrum Alliance brand.
Linkedin Profile
2/6
Raj Kasturi, CST
CSM
28+ Years of experience
Raj is an experienced Scrum Trainer, Scrum Master, Agile Coach helping organizations transition to Scrum
Linkedin Profile
3/6
Abid Quereshi, CST
Certified Scrum Master (CSM®), Advanced Certified Scrum Master (ACSM®)
25+ Years of experience
"Learn Scrum and Agile Software Development from an actual software developer. Abid has been developing real software products for over 26 years, from inception to design, coding, testing and maintaining legacy systems. Abid holds a Bachelor's degree in Education and a Bachelor's degree in Mechatronics Engineering. As a professional teacher and engineer you an count on an experience which is both immersive and relevant to todays workplace challenges."
Linkedin Profile
4/6
Vivek Angiras, CST
Certified Scrum Master (CSM®), Certified Scrum Product Owner (CSPO®)
15+ Years of experience
Vivek Angiras is an Agile coach and trainer. He is a Certified Scrum Trainer (CST) who started his career in scientific research more than a decade ago. Vivek is a co-founder of SimpliAxis Inc.
Linkedin Profile
5/6
Bill Li
CSM, CSPO and A-CSM
23+ Years of experience
Bill Li, CST (Certified Scrum Trainer) and Agile Coach, based out in Shanghai & Vancouver, and active in China, Asia and Canada, Managing Principal of UPerform Consulting Group. With over 25 years of cross-functional experiences in IT and consulting sectors, Bill is among the pioneers who promoted Scrum and Agile since 2007 in Asia, and is active contributor and speaker at agile community, including major Scrum and Agile conferences. Bill enjoys developing people and organizations through high quality Scrum and Agile training, coaching and consulting services. His passion lies in helping clients’ product development organizations and teams to become more effective, having less waste and fewer impediments in their processes, less pressure, higher enjoyment, and producing better product and services, in an open, transparent, creative, and self-organized environment. Bill translated Agile Project Management with Scrum by Ken Schwaber into simplified Chinese and published it in 2007. He also co-translated Ken's next book on Scrum & Enterprise and Mike Cohn’s User Stories Applied, together with other 2 titles in Project Management area. Bill is MBA from Schulich School of Business, York University, and Bachelor of Engineering from South China University of Technology. He lives in Shanghai, China and seasonally in North Vancouver, BC, Canada.
Linkedin Profile
6/6

What is ITIL® 4 Foundation Certification?

A globally recognised credential from Axelos/PeopleCert, ITIL 4 Foundation introduces modern IT Service Management (ITSM) best practices, the Service Value System (SVS), and value-driven operating models.

Who should attend this ITIL Foundation course?

The ITIL Foundation course in the USA is ideal for IT support staff, Service Desk, IT managers, business analysts, DevOps/Agile teams, and anyone looking to improve IT service delivery.

What will I learn in this ITIL course?

You’ll master ITIL fundamentals, 7 guiding principles, 4 dimensions, 34 practices, the Service Value Chain, and learn how to align IT with business goals.

How long is the course and what’s the format?

Our Accredited Training Organization™ delivers 16 hours over 2 days via live virtual or in-person classes, featuring interactive workshops and real-world case studies.

What’s included in the Simpliaxis ITIL® Foundation course?

Our comprehensive curriculum includes 16 hours of expert-led live learning (virtual or classroom), official PeopleCert study materials, eBook, unlimited mock exams, quizzes, and an exam voucher—all bundled for your success.

Are course materials and an exam voucher included?

Yes. Simpliaxis provides official PeopleCert training materials, unlimited mock exams, e-book guides, and covers your first ITIL exam voucher.

How long is the certification valid?

ITIL® 4 Foundation is valid for 3 years. Renewal can be achieved through CPD credits or re-examination.

How will ITIL certification benefit my career?

Certified professionals earn higher salaries (avg. $98K in the US), improve job prospects in ITSM, and gain a strong foundation for advanced ITIL roles.

How does this course benefit organizations?

Companies with ITIL-certified staff see improved IT process efficiency, reduced downtime, stronger alignment with business objectives, and enhanced service performance.

Why choose Simpliaxis for your ITIL training?

As a certified ATO, our training includes accredited materials, instructor-led sessions, bundled exam vouchers, exam passing support, and live US-friendly scheduling.

What is the cost of the ITIL 4 Foundation exam in the USA?

The cost for the ITIL4 Foundation Certification exam generally ranges from $150 to $300. The exam has multiple-choice questions answered.

What is the ITIL Foundation exam format?

The ITIL 4 Foundation exam is a multiple-choice format that consists of 40 different questions. This is an exam that's a closed book that has a duration of 60 minutes. Each question consists of four choices, each of which is the correct answer. It is possible to take the test on the internet or in person by a recognized training institution or a certification body.

What is the Passing Score for the ITIL Foundation certification?

In order to successfully pass the ITIL 4 Foundation exam, you must score more than 65%; that is, you must be able to answer a minimum of 26 out of 40 questions in the exam.

How can I get access to the ITIL 4 Foundation exam?

It is possible to take this ITIL 4 Foundation exam by signing up for a training program with an approved provider or buying the exam voucher through an organization that certifies, for example, PeopleCert.

Is there a preferred currency for payment, especially for international students?

While we accept payments in various currencies, we recommend using the currency from where you want to attend the course.

Can payments be made online through your website, or do I need to visit a physical location?

Payments can be made conveniently through our secure online payment portal on our website. We do not require visiting a physical location for payment.

Do you offer any discounts or promotions for early payment?

Yes, we offer discounts and promotions for early payments or certain corporate Training. Keep an eye on our website or contact us to get exciting offers.

Can I pay for the course in installments, or is full payment required upfront?

You have the flexibility to pay for the course either in full upfront or in installments, depending on your preference. To know more details about it contact us.

Will I get a refund if I cancel my enrollment?

No, refund is not possible. You can reschedule your course. To know more about refunds, visit our Refund Policy.

Where will I get my payment receipt?

Upon successful completion of payment, you will receive a confirmation email of your payment along with payment invoices.

Is there any transaction or processing fee?

No, there is no transaction processing fee.

What cards do you accept?

We accept payments from VISA, Master, Maestro, AMEX, and Discover.

What payment options are available?

All types of payment methods are available. You can pay Online through Credit Cards, Debit Cards and Net Banking, Direct Bank Transfer/Wire Transfer/Wallet to our account and many more.Other payment options available are stripe, Splitit, PayPal for US & CA regions.

What if I miss a class? Are there any money back options?

No, you won't get your money back. But, as per your convenience, we can reschedule your training without any extra charges.

If I want to know more about Training, whom should I connect with?

If you want to know more about the course you can connect us in mail hello@simpliaxis.com or you can call us.

Is there any option to complete the Training in the native language if a participant chooses to?

English is the preferred language for training delivery. For corporate Training, any language other than English will have to be requested as a custom service. However, this will be subject to additional costs and the availability of a native language trainer. Please note that only official languages will be considered for this request.

Can I receive personalized Training at my convenience?

Yes, we’ll be posting multiple schedules every week for all the courses. Based on your convenience, you can select the training schedule. Also, we’ve E-Learning programs for popular courses, you can enroll and watch the training modules whenever you want.

Where do I find the upcoming schedules of my course?

Select the course of your interest from the website and view all the upcoming workshop schedules. You can select your course from the website https://www.simpliaxis.com/

After enrollment, can I change the date of my training class?

Yes, you can change the date, but you have to inform it 3-4 days before the Scheduled date.

Do I get any certificate upon completion of the course?

Yes, you will receive a certificate after successful completion of the training course.

How do I enroll in the training course?

Choose the course of your interest, schedule it at your convenience from our upcoming schedule list, and register for the training by submitting your details. Proceed to make a payment and you will receive a confirmation email of your course enrolment. Or you can connect our career advisors to consult & choose your course.

What are the different courses offered by Simpliaxis?

At Simpliaxis we provide training for courses of all the in-demand technologies. One can choose a course from Project Management, Agile, IT, DevOps, Business, IT Service Management, Quality Management, etc based on their choice of interest. To know more, please visit https://www.simpliaxis.com/

What are the different modes of Training available for Simpliaxis courses?

We provide different modes of Training: virtual Online Training, Live Virtual Training, Corporate Training & also E-learning.

Do you offer online Training?

Yes, For every course, online Training is available.

Do you offer corporate Training?

Yes, we do provide corporate Training. We customize Training based on our clients' needs.

Who are the instructors of my course?

All our trainers are highly qualified and certified, having numerous years of experience in the training industry. You can choose your instructors for your course.

Is there any discount available for the Simpliaxis courses?

Yes, we do provide discounts on multiple courses. Please visit the schedules page to view the available discounts.

Whom do I contact if I have more queries regarding my course?

You can reach out to our experienced career counselor
or email us on support@simpliaxis.com
or contact any of our phone numbers
or you can chat with us anytime
or visit our contact us page https://www.simpliaxis.com/contact-us

Are your courses affordable?

Yes, course fees for all technologies are affordable. Along with that, we do provide discounts on various courses.

Why should I choose Simpliaxis?

Simpliaxis offers personalized corporate training programs designed for enterprise teams seeking to refine their employees' skills in various job processes or roles, whether through in-person sessions or live virtual instruction. Led by our skilled and certified trainers, these certification programs not only elevate learning curves but also empower teams to effectively apply their newfound skills to meet industry benchmarks. With over 40 certification programs available, the impact is profound, evident in a remarkable 45% improvement in employee retention rates. On average, there's been a notable 30% enhancement in both work satisfaction and capabilities, showcasing the tangible benefits of our training initiatives.

What is the object of Simpliaxis?

To provide high-quality training and help our professional participants & clients to build a high-performing workforce.

How much discount will I get if I enroll for the Training?

It totally depends upon the course. Please check our website regularly for new offers and discounts throughout the year. You can also chat with one of our career consultants to see if any discounts are available.

ITIL 4 Foundation Course FAQs

FAQs on ITIL Foundation Certification